Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
At Lemcrush, we are committed to providing high-quality intimate wellness products and a safe, comfortable shopping experience for every customer. We understand that privacy, hygiene, and customer satisfaction are especially important when purchasing intimate products.
This Return & Refund Policy explains our guidelines regarding returns, exchanges, refunds, and related requests for purchases made through our WooCommerce store.
By placing an order with Lemcrush, you agree to the terms outlined in this policy.
1. Return Eligibility
Due to the personal nature of intimate wellness products, we prioritize hygiene and safety while ensuring a fair customer experience.
To be eligible for a return:
- Return requests must be submitted within 30 days of receiving your order.
- Products must be unused, unopened, and remain in their original packaging.
- All accessories, manuals, protective seals, and included items must be returned.
- Products must be in a resalable condition.
For health, safety, and hygiene reasons, we cannot accept returns of products that have been opened, used, or removed from their original sealed packaging unless the item is defective, damaged, or incorrectly shipped.
2. Non-Returnable Items
For hygiene and safety reasons, the following items are generally not eligible for return:
- Opened or used intimate wellness products
- Products without original packaging or protective seals
- Items damaged due to misuse, improper handling, or personal modification
- Gift cards or promotional vouchers
- Clearance or final sale products
If you are unsure whether your purchase qualifies for a return, please contact us before sending the item back.
3. Damaged, Defective, or Incorrect Items
We want every Lemcrush customer to receive their order in excellent condition.
If you receive a product that is:
- Damaged during delivery
- Defective or not functioning properly
- Missing parts or accessories
- Different from the item you ordered
please contact us within 7 days of delivery.
Email:
Please include:
- Order number
- Customer name
- Description of the issue
- Photos or videos showing the problem
Our team will review your request and provide an appropriate solution, which may include a replacement, refund, or other resolution.
4. Return Process
To request a return, please follow the steps below:
Step 1: Contact Us
Send your return request to:
Email: info@lemcrush.com
Please provide:
- Order number
- Name used when placing the order
- Reason for return
- Supporting photos if applicable
Step 2: Receive Return Approval
Our customer support team will review your request and confirm whether your return meets our eligibility requirements.
Please do not send any items back before receiving return approval and return instructions from Lemcrush.
Unauthorized returns may not be accepted or processed.
Step 3: Ship Your Return
Once your return request has been approved, please securely package the item and send it to the return address provided below:
Return Address:
Lemcrush Returns Department
6557 Flotilla St. Dock #4
Commerce, Los Angeles County
California, United States
ZIP Code: 90040
Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrectly shipped item.
We recommend using a trackable shipping service and keeping your shipping receipt until your return has been fully processed.
5. Refund Policy
Once your returned item arrives and is inspected, we will notify you regarding the approval or rejection of your refund.
If your refund is approved:
- The refund will be issued to your original payment method.
- Processing times may vary depending on your bank, credit card provider, or payment service.
- Please allow several business days for the refund to appear in your account.
Original shipping fees are generally non-refundable unless the return is caused by an error on our part.
6. Exchanges
Due to hygiene and inventory management considerations, Lemcrush does not offer direct exchanges for most products.
If you receive a defective, damaged, or incorrect item, please contact:
Our team will help determine the best available solution.
7. Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing your order.
Cancellation requests can only be accepted before the order has entered processing or fulfillment.
Once an order has been processed or shipped, cancellation is no longer available. In this situation, you may request a return according to the terms of this policy.
8. Late or Missing Refunds
If you have not received your refund after the expected processing period:
- Check your bank account or payment provider.
- Contact your card issuer or payment service provider.
- Contact us at:
Our customer support team will assist you in checking the status of your refund.
9. Privacy & Discreet Support
At Lemcrush, we respect your privacy and understand the importance of discretion when purchasing intimate wellness products.
Our team is committed to providing:
- Confidential communication
- Respectful customer service
- Secure handling of customer information
- A judgment-free shopping experience
Your trust and satisfaction remain our top priorities.
10. Policy Updates
Lemcrush reserves the right to update or modify this Return & Refund Policy at any time.
Any changes will be posted on this page with the updated revision date.
11. Contact Us
For questions regarding returns, refunds, or order assistance, please contact:
Lemcrush Customer Support
Email: info@lemcrush.com
Thank you for choosing Lemcrush. We appreciate your trust and are committed to providing a secure, discreet, and satisfying shopping experience.Contact us at {email} for questions related to refunds and returns.